This field note explains that switching costs can block adoption even when a product appears better. ConvertKit’s historical approach narrowed its audience to professional bloggers and offered free migration from existing email providers, shifting some of the practical burden to the seller. The guidance is to map every task between purchase and value, define customer permissions and acceptance checks, measure the cost of migration help, and automate only after learning from the manual process. The historical acquisition stages are not presented as a channel-attribution experiment.

[ConvertKit Sold the Switch, Not Just the Software | First 1000](<https://www.first1000.co/blog/convertkit-switching-cost>)

Source observed: 2026-09-28T22:27:04.251Z. Last checked: 2026-10-19T01:22:13.822+00:00.

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